Every LeLunar order is dispatched with tracked shipping, so you can follow your parcel from our warehouse to your door. This page explains exactly what happens after you check out, when to expect your Track & Trace link, and what to do in the rare event that something looks wrong.
The journey of your order
| Stage | What happens | Timing |
|---|---|---|
| Order confirmation | An e-mail arrives with your order number and a summary of what you bought. | Within minutes of checkout |
| Preparation | Your dryer is picked, quality-checked and packed. | 1–2 business days |
| Track & Trace e-mail | A second e-mail arrives with your carrier link and tracking number. | On dispatch |
| In transit | The carrier moves your parcel across the EU network to your address. | 3–5 business days |
Shipping is a flat €9.99 and is always tracked. There is no untracked option — we would rather you always know where your order is.
Finding your tracking number
Your tracking number is contained in the dispatch e-mail that references your order number. Open it and select the carrier link; it takes you directly to the carrier’s own tracking page, which is the most accurate and most current source of information about your parcel.
If you cannot find the e-mail, check your spam or promotions folder first — automated dispatch notices are frequently filtered there. Still nothing? E-mail info@lelunar.com with your order number and we will resend it.
Pre-orders: LeLunar Hands-Free Dryer Pro
The LeLunar Hands-Free Dryer Pro is available to pre-order and ships from 28 August 2026. Your order confirmation arrives immediately, but your Track & Trace e-mail is only generated once your unit physically leaves the warehouse on or after that date. Nothing is wrong if your pre-order shows no tracking before then — it simply has not shipped yet. Pro units are dispatched complete with the metal tripod and the condenser styling cup.
If something looks wrong
Tracking hasn’t updated in 48 hours
Scans commonly pause while a parcel moves between sorting hubs, crosses a border, or sits over a weekend or public holiday. A gap of 48 hours is usually nothing at all. If your tracking has been static for more than two business days, e-mail us with your order number and we will open an enquiry with the carrier on your behalf.
The carrier says “delivered” but nothing arrived
Before contacting us, please check three things: any safe place noted on the tracking page, your building’s reception or post room, and your immediate neighbours — carriers regularly leave parcels next door without leaving a card. If it is still missing after those checks, e-mail info@lelunar.com promptly after the delivery scan. We will request proof of delivery from the carrier and resolve it from there.
You entered the wrong address
Contact us immediately. During the 1–2 business day preparation window we can usually correct an address before the shipping label is printed. Once the parcel has been handed to the carrier the destination can no longer be changed, and the parcel will normally be returned to us — at which point we can either re-ship it or refund it.
Your parcel arrived damaged
Photograph the outer box and the contents before unpacking any further, and send the images to us together with your order number. Please keep all packaging: carriers require it in order to process a claim.
Get in touch
For anything to do with a shipment, e-mail info@lelunar.com and include your order number in the subject line. That one detail lets us locate your order instantly rather than writing back to ask for it.
You may also find what you need on our Shipping & Delivery page, the Returns & Refund Policy, or the FAQ. General enquiries are always welcome via Contact.