Last updated: 25 July 2026
Every LeLunar order is a considered purchase, and we want you to feel completely confident in it. If your LeLunar hands-free hair dryer isn't right for you, we make returning it simple, fair, and transparent. This policy explains your options as a LeLunar customer, and it sits alongside the rights you hold under European Union consumer law, never replacing them.
30-Day Satisfaction Promise
You have 30 days from the day your order arrives to decide whether to keep it. If you change your mind for any reason within that window, you may return your hands-free hair dryer for a full refund of the product price. This 30-day promise is offered voluntarily by LeLunar and is more generous than the statutory minimum described below.
To qualify, items should be returned in their original condition and complete with every accessory supplied in the box: the dryer, tripod, wall-mount, leather carry bag, and gift packaging. You are welcome to unbox and inspect your hands-free dryer as you would in a store. Please simply take reasonable care while doing so.
Your Statutory Right of Withdrawal (EU)
If you are a consumer in the European Union, you have a legal right to withdraw from your purchase within 14 days without giving any reason. This period expires 14 days after the day on which you (or a third party you nominate) take physical possession of the goods.
To exercise this right, inform us of your decision by a clear statement, for example an email to info@lelunar.com. You may use the model withdrawal form at the end of this page, though it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period has expired.
How to Start a Return
- Email info@lelunar.com with your order number and the reason for your return.
- Our team will reply within one business day with return instructions and the return address.
- Pack the dryer securely, ideally in its original gift box, and send it using a tracked service.
- Once we receive and inspect the return, we confirm your refund by email.
Refunds
We process approved refunds to your original payment method within 14 days of receiving the returned goods, or within 14 days of your withdrawal notice where we have evidence the goods are on their way back to us. Depending on your bank or card issuer, funds may take a few additional days to appear on your statement. We refund the full product price. For statutory withdrawals we also refund the standard outbound delivery cost in line with EU law.
Return Shipping Costs
Outbound shipping is always free on LeLunar orders. For change-of-mind returns and statutory withdrawals, you are responsible for the cost of returning the item to us. If your return is due to a fault, damage in transit, or our error, we cover the return shipping in full, as explained below.
Damaged, Faulty, or Incorrect Items
We inspect and pack every hands-free hair dryer by hand. If your order arrives damaged, develops a fault, or isn't what you ordered, contact us at info@lelunar.com within 48 hours of delivery with a photo or short video. We will arrange a free replacement or a full refund, including all shipping costs, at no charge to you.
2-Year Guarantee
As an EU consumer you benefit from a statutory legal guarantee of conformity of two years from delivery. If your hands-free hair dryer develops a defect that is not the result of normal wear, misuse, or accidental damage, you are entitled to a free repair or replacement. This statutory guarantee applies in addition to the rights described in this policy and does not limit them. Full details are set out in our Terms of Service.
Exchanges
The fastest way to change colour, whether to Bondi Blue, Amber Gold, Space Grey, or Sunset Rose, is to return your original item for a refund and place a new order. If you'd like help, just email us and we'll guide you through it.
Non-Returnable Situations
For hygiene and safety reasons we are unable to accept returns of items that have been damaged through misuse, returned without their accessories, or returned outside the periods described above. This does not affect your statutory rights in respect of faulty goods.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: LeLunar, Netherlands. Email: info@lelunar.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Order number: ____________________
Date: ____________________
Contact
Questions about a return? Email info@lelunar.com and a member of the LeLunar team will be glad to help.