Last updated: 5 August 2026
Your LeLunar hands-free hair dryer is shipped with the same care we put into the product itself: securely packed, fully tracked, and delivered quickly. This page explains how and when your order arrives, and what to expect at every step.
Shipping Rate
We ship every order with free Standard shipping (Track & Trace) within the Netherlands and the European Union. International shipping outside the EU is €19.95. Each LeLunar hands-free dryer ships in its protective gift box using a fully tracked courier service, dispatched from our facility in the Netherlands.
Dispatch and Delivery Times
Orders are prepared and dispatched within 1 to 2 business days. Once on its way, your order arrives within 3 to 5 business days across the European Union.
- Netherlands and European Union: 3 to 5 business days
- International: typically 5 to 10 business days, subject to customs clearance
Business days are Monday to Friday, excluding public holidays. Estimates begin from the moment your order is dispatched, not from when it is placed.
Pre-Orders
If an item is offered on pre-order, it ships from the date stated on its product page. The usual preparation and delivery times above apply from that date. You can cancel a pre-order free of charge at any time before shipment by emailing info@lelunar.com.
Order Tracking
As soon as your order leaves us, we email you a tracking number so you can follow your hands-free hair dryer to your door. If you create an account at checkout, you can also view tracking from your order history.
Where We Ship
We ship LeLunar across the European Union, the United Kingdom, and internationally. Our store is presented in English for EU, UK, and international customers, with dedicated regional storefronts being introduced over time.
Duties, Taxes and VAT
For orders within the European Union, all prices shown include VAT, so there is nothing further to pay on delivery. For destinations outside the EU, your order may be subject to local import duties, taxes, or customs fees set by the destination country. These charges are determined by local authorities, are beyond our control, and are the responsibility of the recipient. If you are unsure, we recommend checking with your local customs office before ordering.
Accurate Delivery Details
Please double-check your shipping address and contact details at checkout. We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address. If you spot a mistake, email info@lelunar.com as quickly as possible and we'll do our best to correct it before dispatch.
Delays Beyond Our Control
Delivery estimates are made in good faith but are not guaranteed. On rare occasions, carrier disruption, customs inspections, severe weather, or other events outside our control may extend transit times. If your order appears significantly delayed, contact us and we will investigate with the carrier on your behalf.
Lost or Damaged in Transit
Every order is fully tracked and dispatched in protective packaging. In the unlikely event your hands-free dryer is lost or arrives damaged, contact info@lelunar.com within 48 hours of the expected or actual delivery date and we will arrange a replacement or refund at no cost to you.
Contact
Need help with a delivery? Email info@lelunar.com and the LeLunar team will assist you promptly.